Terms and Conditions (Webshop)

HomeTerms and Conditions (Webshop)

General Terms and Conditions for Webshop

Effective Date: March 25, 2024
Last Updated: March 25, 2024

 

Please read our Terms of Use carefully.
By using our Website or by placing order for Services or Products through the e-Shop you agree to be bound by all of our general and specific Terms and our Policies.

 

1. INTRODUCTION

These General Terms of Use (hereinafter referred to as “Terms”) contain the rules and restrictions that govern your using of our services and our website that is available under the domain name of www.fayspirits.com (hereinafter referred to as “Website”).

The Fayspirits.com domain name, the Website and “Fay Spirits” as a registered brand name are owned and operated by AL IDILIO STUDIO LTD that is a private limited liability company governed by the laws of Cyprus with registered address at 4, Parodos 49th street, 4152 Kato Polemidia, Limassol, Cyprus (hereinafter referred to as the “Fay Spirits”, “we” or “Company”).

These Terms constitute a legally binding agreement made between you and Fay Spirits.

Fay Spirits is an online platform with intuitive, spiritual insights that allows Users to order personalized Readings, spiritual guidance as digital products or to purchase physical products and other digital services. The services are available on our Website’s Online Store at www.fayspirits.com/shop (hereinafter referred to as the “e-Shop”). You can find clarity, guidance and healing.

The General Terms and Conditions for Users, the General Terms and Conditions for Advisors, the Privacy Policy and additional documents, notices and disclosures that we post in the Website’s footer are expressly incorporated into these Terms. We reserve the right, at our sole discretion, to modify these general and specific Terms and Conditions at any time and for any reason.

You will be notified of any changes through an updated “Last Updated” date on these documents. It is your responsibility to periodically review these Terms to stay informed of any updates.

By accessing this Website, completing the registration process, or browsing our services and products, you confirm that you have read, understood and agree to be bound by these Terms, along with any additional terms and conditions outlined in our policies.

Please note that by accessing this Website and using our services, you confirm that you are at least 18 years old, or 21 years old depending on your jurisdiction and fully capable and competent to enter into the terms, conditions, obligations and warranties set forth herein.

Our Terms are governed by the following legal provisions, legislations and directives (including but not limited to):

  • E-Commerce Law L156(I)/2004 & Amendment Law L97(I)/2007;
  • Consumer Protection Law of 2021 (Law. 112(I)/ 2021) on the 12th May 2021 adopting the provisions of Directive 2011/83/EU of the European Parliament and the Council on consumer rights;
  • Directive 2011/83/EU of the European Parliament and of the Council.

The materials contained on our Website are secured by relevant copyright and trademark law. This General Terms and Conditions for Webshop document is also protected by copyright, using it other than on present Website – partially or wholly – is not permitted!

 

2. COMPANY (Contact Details)

Company Name: AL IDILIO STUDIO LTD
Registered Address: 4, Parodos 49th street, 4152 Kato Polemidia, Limassol, Cyprus
Registration Number: HE 371655
Country of Registration: Cyprus
E-mail: [email protected]

 

3. CONCLUSION OF CONTRACT

By placing an order in our e-Shop and completing payment for the service or product, including any delivery costs, you are entering into an electronic contract with us. This agreement, governed by these User Terms, is considered an electronic contract and is not a written contract. As such, it will not be documented or accessible in paper form. The establishment of this contractual relationship will be validated through the electronic retention of transactional data.

 

4. REGISTRATION

Fay Spirits accepts orders from both Guests and Registered Users.

When you create an account on Fay Spirits, you will be asked to provide a username or email address along with a password. You may not choose a username that you do not have the right to use or the name of another person with the intent to impersonate them. Your account is personal to you and may not be transferred to anyone else. Your registration becomes valid once we confirm it via email.

You agree to keep your information, including contact details, up to date. You are responsible for all activities that occur under your account.

Non-registered users (i.e., Guests) must provide their personal data each time they place an order.

You can create your account by completing the registration form, available under the “Log in” menu on our Website. By registering on the Website, you acknowledge and accept these Terms, any specific Terms and our Privacy Policy. Each email address can be used only once for registration. The registration process does not impose any obligations on you.

Registered Users can log in using their previously provided email address and password to make additional purchases.

We disclaim liability for any issues arising from the use of inaccurate data or data belonging to another person.

You agree that we may communicate with you electronically, such as via email, to notify you of updates regarding your order, payment, delivery, or other necessary information.

 

5. PURCHASE PROCEDURE

Before placing an order, please carefully review the descriptions of any product or service you are interested in. If you have any special circumstances (e.g., medical conditions, health concerns, or specific needs) that may affect or be affected by the item you wish to purchase, it is solely your responsibility to ensure the product is suitable. By confirming your purchase, you agree to pay all applicable shipping and related costs.

While we strive to provide accurate information, we reserve the right to correct any errors, inaccuracies, or omissions and to modify or update information as needed.

You can access your shopping cart by clicking on the ‘Cart’ icon located in the upper right corner of any page on the Website. Here, you can review the products and services you have selected, adjust quantities and proceed with your purchase.

To finalize your purchase, select the desired items and add them to your shopping cart by clicking on the appropriate icon; this step must be repeated for each product or service you wish to buy.

To continue with your purchase, you will be required to Checkout and provide your personal data, which will be securely added to our database. All personal data provided will be treated confidentially in accordance with our Privacy Policy.

Before confirming your order, you will receive a summary your order’s summary that includes the identification of the item(s) purchased, the total price (including shipping and taxes) and the necessary shipping information. If you notice any errors before confirming the order, you can still make changes by navigating back to the ‘Cart’ page, where you can click on the “edit,” “delete,” or “adjust quantities” buttons. Finalize your changes by clicking the ‘Update Cart’ button. If you notice an error with your order after completing your purchase, please contact us immediately.

Orders are subject to confirmation and availability. Please note that items in your cart are not reserved and remain available to other users until your order is finalized and confirmed.

Within 48 (forty-eight) hours of placing your order, you will receive an automated confirmation email sent to the address you provided. This email will include an acknowledgment of receipt, a description of your order and the personal data provided. If you do not receive this email, it may be due to a temporary communication issue or an error in the email address you provided. In such cases, we recommend contacting us. Additionally, you will receive an email once the product has been dispatched or the service link is available for download.

 

6. USER DECLARATIONS

By using the Website, you declare and agree that:

a) You have the legal capacity to act and agree to comply with these Terms, as well as any applicable policies, laws, or regulations.

b) You are responsible for all damages caused by any third-party use of your account, unless such use occurs due to your own negligence. Therefore, you must safeguard the security of your account and password, and refrain from sharing them with third parties.

 

7. LIABILITY

You acknowledge and agree that any content you upload, share, or submit through Fay Spirits – including photos, videos, comments, reviews, or other materials – is solely your responsibility. We are not liable for any errors, mistakes, omissions, or inaccuracies in the content provided by users.

You understand that you use the Website at your own risk and acknowledge that Fay Spirits will not be liable for any damages arising from your use of the Website, or for any actions resulting from wilful misconduct, gross negligence, or criminal acts.

Furthermore, we are not responsible for any damages or inaccuracies resulting from changes to the data you have entered on our Website.

 

8. INTELLECTUAL PROPERTY RIGHTS

All content on the Website – including images, legal documents, slogans, menus, web pages, tools, fonts, design elements, source code, databases, functionality, software, audio, video, text, photographs and graphics (collectively referred to as the “Contents”) – as well as the trademarks, service marks and logos contained therein (referred to as the “Marks”), are owned or controlled by AL IDILIO STUDIO LTD or are licensed to us. These materials are protected by Copyright Law, Cap. 59, along with various other intellectual property rights and unfair competition laws of the Republic of Cyprus, foreign jurisdictions and International Conventions.

Intuitive cards (e.g., tarot deck, poker deck) available in our e-Shop are also copyright-protected works, recognized for their individual and original quality and protected automatically by law.

For more information on intellectual property rights, please refer to our Copyright Policy.

 

9. RIGHT OF WITHDRAWAL

We would like to inform you that the right of withdrawal under the Consumer Protection Law of 2021 (Law 112(I)/2021), which governs contracts between consumers and businesses, is granted only to customers who qualify as Consumers. According to the law, a “Consumer” is defined as any natural person acting for purposes outside their trade, business, or profession. Any natural person who purchases, orders, receives, uses, or makes use of goods, as well as any natural person who receives commercial communication or offers related to goods, is considered a Consumer (hereinafter referred to as “Consumer”).

In accordance with Directive 2011/83/EU of the European Parliament and of the Council, as well as the Cyprus legislation mentioned above, Consumers have the right to withdraw from the contract without providing a reason within 14 (fourteen) calendar days, starting from the date they receive the product, either personally or through a designated third party (other than the carrier). If multiple products are delivered, the withdrawal period begins on the date the last product is delivered.

Additionally, as a Consumer, you have the right to exercise your right of withdrawal before acquiring physical possession of the goods, meaning you can withdraw during the period between the conclusion of the contract and the receipt of the product.

To exercise your right of withdrawal, you must send an unequivocal statement of your intention to withdraw using our contact details via email or letter sent by post. We recommend sending your letter by registered mail so the posting date can be credibly verified.

You may use the Model Withdrawal Form available here to indicate your intention to withdraw. Alternatively, you can draft your own statement expressing your decision to withdraw from the contract.

Upon receiving your withdrawal notification, we will send you an email confirmation. If you withdraw, you must return the ordered product to the address specified in these General Terms and Conditions without undue delay and in any case no later than 14 (fourteen) calendar days from the date you notified us of your intention to withdraw. The deadline is considered met if you send (post or hand over to a courier) the product before the end of the 14-day period.

For more information regarding withdrawal and the related process, please refer to our specific Returns and Refunds policy.

 

10. REFUNDS

You may be eligible for returns and refunds on products purchased through our Website. For comprehensive details, please refer to our Returns and Refunds Policy. If you wish to request a refund, please follow the instructions outlined in these specific terms.

 

11. WARRANTY, COMPLAINT HANDLING

If a product purchased from our Website is defective, you are entitled to request repair, replacement, or a refund under our warranty policy. A product is considered defective if it does not comply with the quality standards valid at the time of purchase or if its characteristics do not match the manufacturer’s specifications.

As the guarantor, we will replace, repair, or refund the price paid for any product that does not meet the specifications or other non-conformity requirements outlined in the warranty statement or relevant advertising available at the time of purchase or before the contract was concluded. We offer a two-year warranty period, excluding defects caused by force majeure events such as floods, fires, earthquakes, etc.

You can submit your warranty claims or consumer complaints related to the product or our services using the contact details provided. We will respond substantively in writing within 30 days. Additionally, you have the right to file a complaint with the competent consumer protection authority.

 

12. TECHNICAL LIMITATIONS

We strive to ensure that the information on this Website is complete, accurate and up-to-date. If you encounter any errors or notice missing information, please notify us so we can promptly make the necessary corrections on the Website.

 

13. MODIFICATIONS AND INTERRUPTIONS

We cannot guarantee that the Website will always be available, as we may experience hardware, software, or other technical issues and/or perform maintenance that could result in interruptions, delays, or errors. You agree that we are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Website during periods of downtime or interruption.

 

14. CORRECTIONS

We reserve the right to change or update the information on the Website at any time and to correct any errors, inaccuracies, or omissions without prior notice.

 

15. DISCLAIMER

You agree that your use of the Website and our services is at your own risk. We make no representations or warranties, whether express or implied, except as required by the laws of the Republic of Cyprus and applicable regulations, including but not limited to those concerning Consumer Protection.

We are not responsible for:

  1. Any errors or inaccuracies in the content or materials.
  2. Any personal injury resulting from access to or use of the Website.
  3. Any unauthorized access to our servers and/or personal data stored therein.
  4. Any interruption or cessation of transmissions to or from the Website.
  5. Errors, viruses, trojans, or similar threats that may be transmitted to or through the Website by any third party.
  6. Any errors or omissions in any content or materials, or any loss or damage resulting from the use of any content posted, transmitted, or otherwise made available via the Website.

We will not be a party to or in any way responsible for monitoring any transaction between you and any third-party providers of products or services.

 

16. LIMITATIONS OF LIABILITY

Under no circumstances we will be liable to you or any third party for any form of direct or indirect damages, whether consequential, incidental or punitive, including but not limited to lost profits or revenue, or loss of data, arising from your engagement with the Website, as well as in the event of force majeure and / or unforeseen circumstances.

This provision applies even if we have become aware of the possibility of such damages, except in cases where the limitation is not permitted by the laws of the Republic of Cyprus or the relevant European Union regulations, such as gross negligence or intentional misconduct.

We are only be liable for our contractual obligation to provide the Services. In no event we will be liable for any acts or omissions of third parties.

We are liable for damages if it results from a breach of an obligation that must be observed to enable the proper performance of the contract and on which the other contracting party can generally rely. At the same time, our liability for such damages is limited to those damages that we consider to be typical and foreseeable for this type of contract. We are not liable for any unforeseen losses. Unforeseen losses are unexpected losses that were not obvious and you did not tell us before entering into this agreement that we should have expected them to occur. Any further liability is excluded.

 

17. INDEMNIFICATION

You agree to indemnify and hold us harmless from any loss, damage, liability, claim, or demand arising from or related to:

  1. Your use of the Website.
  2. Any breach of the declarations set forth in these Terms.
  3. Your violation of the rights of any third party, including but not limited to intellectual property rights.

 

18. MISCELLANEOUS

These Terms, along with any special Terms and Policies, constitute the entire agreement and understanding between you and us. The failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

If any provision or part of these Terms is found to be unlawful, invalid, or unenforceable, that provision or part will be deemed severable from these Terms. The validity and enforceability of the remaining provisions will not be affected.

 

19. GOVERNING LAW

This Website originates from Cyprus. These Terms and your use of the Website are governed by the laws of the Republic of Cyprus and applicable EU law. Any disputes or claims arising from or related to these Terms or the Website may be addressed through the competent courts of the Republic of Cyprus. Additionally, disputes may be resolved through Alternative Dispute Resolution (ADR) methods available in Cyprus.

For more information on Online Dispute Resolution, please visit the European Commission’s website here.

Should you have any inquiries, please contact us at [email protected].

 

All rights reserved.
FAY SPIRITS | AL IDILIO STUDIO LTD

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